1. Returns and Refunds (Your right to cancel)
Returns and Refunds (Your right to cancel) Business to Consumer
Distance Selling Regulations DO NOT apply to goods that are made to the consumer’s own specification which covers all windows, doors and pvc products on this website. A "cooling-off" period for these items gives you 7 working days in which to cancel your order without giving a reason. The period starts the day after the order is received.
Distance Selling Regulations DO NOT apply to Business to Business contracts. Business Customers are defined as Sole Traders, Partnerships, Limited companies etc. purchasing goods from us by Internet, Mail Order, Over the Phone or by Proforma Invoice for use at their business. SEE BELOW for Business to Business terms & conditions.
Under the Distance Selling Regulations for other items the customer is given the right to return unwanted goods. This "cooling-off" period gives you 7 working days in which to cancel your order without giving a reason. The period starts the day after the day that goods are received. During this time you are only required to cancel the order and are not obliged to return the goods within the 7 working days.
If you wish to cancel an order within the 7 day cooling-off period, you may do so providing the goods are in a re-saleable condition. This means unused and complete with original packing. To exercise this right please contact us by any of the methods displayed on this website. We will need confirmation in writing, as well as your name, address and invoice number.
Please ensure when returning goods that you use a reputable delivery service that can provide evidence that they have delivered the goods back to us. We can arrange a reasonably priced courier collection service for larger items, please contact us for details. Please ensure that items for return are packed with sufficient care to ensure damage does not occur in transit. We will not accept responsibility for damage to returned items caused by insufficient packaging. In most cases, sufficient packaging means inside a strong cardboard box with adequate internal cushioning around the product.
When exercising the right to cancel, goods are to be returned at the customer's cost. However, refunds are not dependent on the goods being returned. If goods are not returned to us after a customer has exercised the right to cancel, we require that they are made available for collection. The direct cost of collection will be deducted from the refund. We will refund the full amount of the goods (excluding delivery/collection costs) within 30 days of your cancellation. In the event that the ‘The Company’ is to refund full or partial payments, refunds will be made by the same means in which the original order was placed. Customers who paid by credit or debit card will be refunded directly to their credit or debit cards. Customers who paid by cheque will be refunded by cheque. All refunds will be made within 30 days of agreement to make a refund.
2. None EU Destinations
If you are ordering from outside the EU, the Distance Selling Regulations do not apply and you will not be entitled to a full refund if you wish to cancel. If you wish to cancel an order from outside the EU please contact us. The buyer is responsible for all customs and excise charges for the goods entering your country, if payment of these charges is refused, ‘The Company’ is charged this amount and we will recover the monies from the buyer.
1 Hanford Close Ind Est
Stoney Stanton Road
Coventry, CV6 5TL
T: 024 7666 6991
F: 024 7666 4554
Company Registered in
England No: 03615729